Start a conversation

Checkout & Payment

  • My payment card doesn't work

    There are a few reasons that payments may not go through. Fraud Checks (payment provider) Our payment provider uses a sophisticated machine learning system to try to prevent fraudulent cards being use...

  • I've been charged multiple times

    During the checkout payment process our payment provider may attempt to authorise payment multiple times. This is part of a fraud check to ensure that the registered address of the card matches the de...